MemoriesPlus

Data Protection

Privacy Policy

Last updated: April 2, 2026

This Privacy Policy explains how MemoriesPlus collects, uses, stores, and shares personal information when you use our Services.

It applies to account registration, memory content, resources/documents, AI interactions, billing, and support operations.

You can submit privacy requests to privacy@memoriesplus.net.

1. Information We Collect

Depending on how you use the Services, we may collect:

  • Account data: name, email, authentication identifiers, profile details, plan tier, and account state.
  • User content: memories, chat prompts/replies, uploaded resources, files, image metadata, and study material.
  • Usage data: feature usage, timestamps, error logs, performance diagnostics, and security events.
  • Billing data: subscription status, invoices, and payment processor references.

2. How We Collect Information

  • Directly from you (for example, sign-in, uploads, prompts, and form inputs).
  • Automatically through app operation, cookies/session mechanisms, and service logs.
  • From service providers used for authentication, payments, hosting, and AI processing.

3. How We Use Information

We use personal information to:

  • Provide, secure, maintain, and improve the Services.
  • Process AI requests and return generated responses.
  • Generate flashcards/quizzes and support study workflows.
  • Manage subscriptions, billing, and fraud/risk controls.
  • Respond to support requests and enforce legal terms.

4. Legal Bases (EEA/UK Users)

Where applicable, we process personal data under one or more legal bases: contract performance, legitimate interests (for security and product operations), legal obligation, and consent (where required).

5. How We Share Information

We do not sell personal information. We may share data with:

  • Cloud, infrastructure, and database providers.
  • Authentication providers (for sign-in workflows).
  • Payment processors (for subscription and billing operations).
  • AI providers to process prompts/files and generate results (for example, OpenAI and Google Gemini).
  • Legal/regulatory authorities when required by law or to protect rights and safety.

6. International Transfers

Your data may be processed in countries outside your place of residence. Where required, we use appropriate safeguards for cross-border transfers.

7. Data Retention

We retain personal data for as long as necessary to provide the Services and fulfill legal, accounting, security, and dispute-resolution obligations.

Retention periods vary by data type. Deleted data may remain in backups for a limited period before permanent removal.

8. Security

We implement technical and organizational safeguards intended to protect personal data. No security method is perfect, and we cannot guarantee absolute security.

9. Your Privacy Rights

Depending on your jurisdiction, you may have rights to:

  • Access, correct, or delete personal information.
  • Restrict or object to certain processing.
  • Receive a portable copy of your information.
  • Withdraw consent where processing is consent-based.
  • Appeal or complain to a supervisory/privacy authority.

California residents may have additional rights under CCPA/CPRA. New Zealand users may have rights under the Privacy Act 2020.

10. Children

The Services are not intended for children under 13. If you believe a child has provided personal data in violation of applicable law, contact us and we will take appropriate action.

11. Cookies and Similar Technologies

We use cookies/session technologies necessary for authentication, security, and service operation. We may also use additional technologies for diagnostics and product reliability.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material updates will be communicated through the Services or by other reasonable notice.

13. Contact

For privacy questions or rights requests:

  • Email: privacy@memoriesplus.net
  • Support: support@memoriesplus.net